Privacy Policy
Privacy Policy
Dr Gerald Yong values and respects the privacy of the people we deal with. Dr Gerald Yong is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include:
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Name
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Mailing or Street Address
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Date of Birth
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Email Address
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Phone Number
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Referral Information
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Medical Information
Under certain circumstances, iSave Heart Clinic may need to collect sensitive information about you. This might include information about your health and medical history.
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If we collect your sensitive information, we will do so only with your consent, where it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law. We take appropriate measures to protect the security of this information.
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You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide personal information, we may not be able to provide our services or otherwise interact with you.
How do we collect your personal information?
We collect your personal information directly from you when you:
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Interact with us over the phone
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Interact with us in person
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Interact with us online, including emails and text messages
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Participate in surveys or questionnaires
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Attend an iSave Heart Clinic event
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Attend an event that Dr Gerald Yong is speaking at
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Subscribe to our mailing list
Collecting personal information from third parties
We use personal information for many purposes in connection with our functions and activities, including to:
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Provide you with information or services that you request from us
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Improve the quality of the services we offer
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Conduct internal administrative activities
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Carry out marketing and research
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to do so. This may include disclosure to:
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Third party service providers, such as IT providers and practice management service providers
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Other doctors and specialists, with your consent
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Professional advisers
Disclosure of personal information to third parties
Some third-party service providers to whom we disclose personal information may be based in, or have servers located outside Australia, including in India and the Philippines.
Where we disclose personal information overseas, we will take reasonable steps to ensure appropriate data security and privacy practices are maintained. We will only disclose personal information overseas if:
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You have given us your consent; or
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We reasonably believe that the overseas recipient is subject to a law or binding scheme that is substantially similar to the Australian Privacy Principles (APPs) and is enforceable; or
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The disclosure is required or authorised by Australian law or a court or tribunal order
How do we protect your personal information?
iSave Heart Clinic takes reasonable steps to ensure that the personal information we hold is kept confidential and secure, including by:
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Maintaining strong physical security over premises and records
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Restricting access to personal information to authorised personnel only
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Using technological safeguards such as firewalls, anti-virus software, and secure, regularly backed-up servers
Online activity
Cookies
The iSave Heart Clinic website uses cookies. A cookie is a small file of letters and numbers that the website places on your device if you allow it. Cookies help recognise returning visitors and improve your experience on our website.
We do not use cookies to identify you personally. You can adjust your browser settings to refuse cookies; however, doing so may affect website functionality and your browsing experience.
Website Analytics
Our website uses Google Analytics 4 to help us understand visitor traffic and improve our services. While this information is generally anonymous, there may be limited circumstances where it could be linked to you.
Direct marketing
We may send you direct marketing communications about our services, events, or opportunities that may be of interest to you, where you have requested or consented to receive such communications. These may be sent via mail, SMS, fax, or email, in accordance with applicable laws including the Spam Act 2003 (Cth).
You may opt out of receiving marketing communications at any time by using the “unsubscribe” function or contacting us using the details below.
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We may also use your personal information, or disclose it to third parties, for advertising purposes including online behavioural advertising, website personalisation, and targeted or retargeted advertising.
Retention of personal information
We may send you direct marketing communications about our services, events, or opportunities that may be of interest to you, where you have requested or consented to receive such communications. These may be sent via mail, SMS, fax, or email, in accordance with applicable laws including the Spam Act 2003 (Cth).
You may opt out of receiving marketing communications at any time by using the “unsubscribe” function or contacting us using the details below.
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We may also use your personal information, or disclose it to third parties, for advertising purposes including online behavioural advertising, website personalisation, and targeted or retargeted advertising.
Retention of personal information
We will not retain your personal information for longer than necessary. In most cases, this means retaining information only for the duration of your relationship with us, unless we are required by law to retain it for longer (for example, for medical or record-keeping obligations).
Accessing and correcting your personal information
iSave Heart Clinic takes reasonable steps to ensure your personal information is accurate, complete, and up to date.
You may request access to, or correction of, your personal information by contacting us. We will usually respond within five (5) days.
Complaints
If you have a complaint about how iSave Heart Clinic handles your personal information, please contact us at admin@isaveheartclinic.com.au. We may require proof of identity and full details of your complaint before processing it.
Please allow up to 30 calendar days for a response. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.
How to contact us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:
Email: admin@isaveheartclinic.com.au
Phone: 08 63853738
Post:
Attention: iSave Heart Clinic – Privacy Officer
iSave Heart Clinic
Level 3, Suite 52,
Wexford Medical Centre, Barry Marshall Parade,
Murdoch WA 6150